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FAQ - Frequently Asked Questions

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Answers

  • How can I enable E-card animation and sound?

    The answer depends on Internet Browser you are using. See the following information for Internet Explore , Firefox, Opera

    Internet Explore (version 7):

    To allow animation and sound the following options has to be checked: Internet Explore->Menu->Tools->Internet Options->Advanced tab->Multimedia->Play Animations in WebPages and play sound in WebPages.

    Firefox (version 3):

    To allow animation and sound the following options has to be checked:
    Firefox->Menu->Tools->Options->Content->Load images automatically, Enable JavaScript and Enable Java

    Opera (version 10)

    To allow animation and sound the following options has to be checked: Opera ->Menu->Tools->Preferences->Advanced tab->Content->Enable Animated Images and Enable Sound in WebPages

  • When I clicked on image additional information did not show up. How can I fix it?

    This website uses java scripts and popup windows to display additional information. The fix depends on your Internet Browser. See the following information for Internet Explore, Firefox, Opera, and Netscape.

    Internet Explore

    To allow pop-ups do the following:
    Internet Explore->Menu->Tools->Internet Options->Privacy tab->Pop-up Blocker->Block pop-ups->unchecked.
    Allow active content, follow the steps below:
    Click the Information Bar.
    Click Allow blocked content.

    Firefox

    To allow pop-ups do the following:
    Firefox->Menu->Tools->Options->Content->Block Popup Windows->unchecked,
    To allow active content, follow the steps below:
    Firefox->Menu->Tools->Options->Content->Enable JavaScript->checked.
    Firefox->Menu->Tools->Options->Content->Enable Java->checked.

    Netscape (version 7.1)

    To allow pop-ups do the following:
    Netscape ->Menu->Edit>Preferences->Privacy&Security->Popup Windows->Block popup windows->unchecked.
    Allow active content, follow the steps below:
    Netscape ->Menu->Edit->Preferences->Advanced->Enable Java->checked,
    Netscape ->Menu->Edit->Preferences->Advanced->Enable native object scripting->checked.

    Opera (version 9)

    To allow pop-ups do the following:
    Opera ->Menu->Tools->Preferences->General->Pop-ups->Open all pop-ups.
    Allow active content, follow the steps below:
    Opera ->Menu->Tools->Preferences->Advanced->Content->Enable JavaScript->checked,
    Opera ->Menu->Tools->Preferences->Advanced->Content->Enable Java->checked.

  • Are you using secure processing at your website?

    This site uses PayPal secure processing for all internet transactions. Click here for additional information.

  • When I typed a coupon code, a sub-total item cost was not updated at the shopping cart. How can I do it?

    You should use "Apply to order" button to verify the coupon code. In case if the promotion code is still valid, the item total cost will be updated, but you will see it only during check out at the bottom of the page. You could apply coupon code during check out as well.

  • I am very interested in your Limited Edition Prints and wondering if I could get some information about size of limited edition?

    There are three types of giclee limited edition prints available at LightFromArt.com: on paper, on canvas & embellished prints on canvas. All limited editions hand signed and numbered by Artist, see size of each limited editions below

    Standard Prints

    Size in inches Giclee print on Paper,
    Limited Edition of    		 Giclee print on Canvas,
    Limited Edition of    		 Embellished Giclee print on Canvas,
    Limited Edition of
    8x10 2540 - -
    12x16 1910 994 499
    16x20 994 994 499
    18x24 499 499 499
    24x30 272 - -

    Square Prints

    Size in inches Giclee print on Paper,
    Limited Edition of    		 Giclee print on Canvas,
    Limited Edition of    		 Embellished Giclee print on Canvas,
    Limited Edition of
    8x8 2540 994 499
    12x12 1910 - -
    20x20 - 994 499
    24x24 272 - -

    Panoramic Prints

    Size in inches Giclee print on Paper,
    Limited Edition of    		 Giclee print on Canvas,
    Limited Edition of    		 Embellished Giclee print on Canvas,
    Limited Edition of
    8x16 2540 994 499
    12x24 1910 - -
    20x40 - 994 499
    24x48 272 - -